Shipping & Delivery Policy

At Rose Luxee, we are committed to delivering your fine jewelry safely, securely, and in a timely manner. This Shipping & Delivery Policy outlines our order processing times, shipping rates, and estimated delivery timelines.

1. Order Processing Time

• All orders are carefully packed and dispatched within 1 to 2 business days (excluding Sundays and national holidays) after payment confirmation.

2. Estimated Delivery Timelines

We partner with secure courier logistics across India to ensure your orders arrive safely:

• Metro Cities: 3 to 5 business days after dispatch.

• Rest of India: 5 to 7 business days after dispatch.

• Note: Delivery times are estimates and may occasionally vary due to weather conditions, transport disruptions, or remote location access.

3. Shipping Charges

• Shipping fees (if applicable) are clearly calculated and displayed at checkout before payment.

• We offer free standard shipping on orders meeting promotional cart thresholds.

4. Shipment Tracking

Once your package is dispatched, you will receive an email and SMS notification containing a tracking link to monitor your delivery status in real-time.

5. Damaged Packaging

If the outer shipping box appears heavily tampered with or damaged upon arrival, please do not accept the package from the courier agent. Take a photo and contact our customer care team immediately.

6. Contact Us

For any inquiries regarding order shipping and delivery, please contact us:

• Address: Rose Luxee, Ground floor, Siva Vilas, Kulathoor Sreekaryam Road, Kerala, India

• Email: info@roseluxee.com

• Phone: +91 7510751210